Terms of service

Terms of Service

Last Updated: August 7, 2026

OVERVIEW

Welcome to Nutrizova. The terms “we,” “us,” and “our” refer to Nutrizova, a brand operated by Shopnex Ventures, a sole proprietorship based in Uttar Pradesh, India.

Nutrizova operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient shopping experience (collectively, the “Services”). Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when accessing, browsing, purchasing from, or otherwise using our Services.

By accessing or using the Services, including placing an order through our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are legally capable of entering into a binding agreement under applicable law.

To use certain features or place an order, you may be required to provide information including:

  • Name and email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment and transaction information

You agree to provide information that is accurate, complete, and current.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

SECTION 2 – OUR PRODUCTS

Nutrizova primarily offers dry fruits, nuts, seeds, dried fruits, superfoods, combinations, and related food products.

We make reasonable efforts to accurately display product descriptions, images, specifications, quantities, and other information. However:

  • Natural food products may vary slightly in size, shape, colour, texture, and appearance.

  • Product colours may appear differently depending on your device or screen settings.

  • Packaging may occasionally be updated or modified without materially changing the product.

  • Product availability is subject to stock.

We reserve the right to modify prices, product specifications, packaging, quantities, or availability and to discontinue products where reasonably necessary.

Any Best Before period, storage instruction, ingredient information, allergen information, or other food-related information printed on the individual product packaging should be followed.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase the selected products subject to these Terms.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases of:

  • Pricing or listing errors.

  • Suspected fraudulent transactions.

  • Payment failure.

  • Product unavailability.

  • Incorrect customer or delivery information.

  • Unusually large quantities or suspected unauthorized resale.

Important Order Information

  • Guest checkout may be available.

  • Available payment methods will be displayed at checkout.

  • Shipping charges, if applicable, will be displayed before you complete your purchase.

  • Cancellation may not be possible once an order has been confirmed or entered processing.

  • Returns, replacements, and refunds are governed by our Return & Refund Policy.

Bulk, corporate, gifting, or wholesale requirements may be subject to separate commercial terms.

SECTION 4 – PRICES, TAXES AND BILLING

All prices displayed on our website are generally shown in Indian Rupees (₹) unless otherwise stated.

Prices, promotional offers, and discounts may change from time to time without prior notice. The applicable price will ordinarily be the price displayed when you complete your order, subject to correction of genuine errors.

Available payment methods may include:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Supported wallets

  • Authorized payment gateways

  • Other methods displayed at checkout

Payment availability may vary depending on the payment service provider.

You agree to provide accurate and authorized billing and payment information.

Applicable taxes will be charged or included in accordance with applicable Indian laws.

SECTION 5 – SHIPPING AND DELIVERY

Nutrizova currently provides delivery to serviceable locations displayed or accepted through our checkout system.

Orders generally require processing before dispatch. Estimated delivery dates or timelines displayed on our website are estimates and not guarantees.

Tracking information may be provided after an order has been dispatched.

Delivery may be affected by circumstances including:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Incorrect or incomplete addresses.

  • Remote or restricted delivery locations.

  • Operational disruptions.

  • Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If a shipment is delayed or experiences a delivery issue, please contact Nutrizova Customer Support for assistance.

SECTION 6 – FOOD PRODUCTS, STORAGE & ALLERGENS

Nutrizova sells consumable food products. Customers should carefully review the product packaging before consumption.

You are responsible for checking:

  • Ingredients.

  • Allergen declarations.

  • Best Before information.

  • Storage instructions.

  • Product condition before consumption.

Our products may include or be processed, stored, or packed in facilities handling tree nuts, peanuts, seeds, or other potential allergens. Please refer to the specific product packaging for applicable allergen information.

If you have a known food allergy, intolerance, dietary restriction, or other concern, you should review the product information carefully before consumption.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing through the Nutrizova Services, including:

  • Brand names

  • Logos

  • Product photographs

  • Packaging designs

  • Graphics

  • Illustrations

  • Written content

  • Website design

  • Promotional materials

is owned by, licensed to, or otherwise lawfully used by Nutrizova / Shopnex Ventures.

You may access the Services for personal and lawful purposes.

Unauthorized reproduction, copying, modification, publication, distribution, resale, or commercial exploitation of our protected content is prohibited except where permitted by applicable law or with our prior written authorization.

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, features, integrations, or services supplied by third parties.

Third-party services may operate under their own terms and privacy policies.

To the extent permitted by applicable law, Nutrizova is not responsible for the independent operation or availability of third-party services that are outside our reasonable control.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We do not control independent third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices.

You should review the applicable terms and privacy policies before using third-party services.

SECTION 10 – SHOPIFY

Our online store is powered by Shopify, which provides technology and infrastructure used to operate our e-commerce website.

Your purchase of Nutrizova products is made from Shopnex Ventures, subject to these Terms and applicable policies.

Shopify and other technology providers may process certain information as described in their respective terms and privacy practices.

SECTION 11 – PRIVACY

Our collection, processing, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that personal information may also be processed by service providers necessary to operate our store, including Shopify, payment processors, logistics providers, analytics providers, and other authorized service providers.

SECTION 12 – REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, comments, photographs, suggestions, testimonials, or other feedback, you confirm that you have the necessary rights to provide such content.

You agree that your submissions must not:

  • Violate applicable law.

  • Infringe intellectual property or privacy rights.

  • Contain unlawful, abusive, defamatory, or misleading material.

  • Contain malicious software or harmful code.

  • Misrepresent your genuine experience with our products or Services.

Subject to applicable law, you grant us permission to use legitimate feedback and reviews for operating, improving, and promoting our Services.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions.

  • Pricing.

  • Promotional offers.

  • Availability.

  • Shipping charges.

  • Product quantities.

We reserve the right to correct genuine errors and update information.

Where an error materially affects an order already placed, we may contact you with appropriate options, including correction or cancellation and refund where applicable.

SECTION 14 – PROHIBITED USES

You may not use our Services:

  • For unlawful or fraudulent purposes.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To distribute malicious software or harmful code.

  • To interfere with website security.

  • To collect personal information about others unlawfully.

  • To impersonate another person.

  • To conduct unauthorized scraping or automated abuse of our Services.

  • To attempt fraudulent payments or transactions.

Violation of these requirements may result in restriction or termination of access and, where appropriate, further action under applicable law.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary due to violations of these Terms, suspected fraud, unlawful activity, security threats, or misuse of our Services.

Any obligations incurred before termination will remain enforceable where applicable.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruptions, delays, or technical errors.

Nothing in these Terms excludes warranties, guarantees, consumer protections, or other rights that cannot lawfully be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nutrizova / Shopnex Ventures will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the Services where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited under applicable law or to restrict any non-waivable consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shopnex Ventures, Nutrizova, and their authorized representatives and service providers from third-party claims arising directly from your unlawful misuse of the Services or material breach of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Failure by us to exercise or enforce a right under these Terms does not automatically constitute a waiver of that right.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies expressly incorporated by reference, constitute the agreement governing your use of the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may transfer or assign our rights and obligations in connection with a legitimate restructuring, transfer, sale, or reorganization of the business, subject to applicable law.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to consumers, disputes relating to these Terms or the Services will be subject to the jurisdiction of the competent courts in Sonbhadra, Uttar Pradesh, India.

SECTION 23 – HEADINGS

Section headings are included for convenience and organization only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may revise these Terms periodically to reflect changes in our Services, policies, business practices, or applicable legal requirements.

The latest version will be made available on our website. Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Nutrizova
Operated by Shopnex Ventures
Ground Floor, Care of Rajendra Singh
Mahuaon Road, Near Shitla Mata Temple
Ghuwas Kalan, Robertsganj, Sonbhadra
Uttar Pradesh – 231216
India

📧 Email: snvmarts@gmail.com
📞 Phone / WhatsApp: +91-927812159
🌐 Website: nutrizova.com
🕒 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)