Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with Nutrizova. This Shipping Policy explains how we process, dispatch, and deliver orders placed through nutrizova.com.

Nutrizova is a brand operated by Shopnex Ventures, a sole proprietorship based in Uttar Pradesh, India.

1. Shipping Coverage

  • We currently ship across India to serviceable PIN codes.

  • International shipping is not available at this time.

  • Delivery availability may depend on the serviceability of our courier and logistics partners.

2. Order Processing Time

  • Orders are generally processed within 2 working days.

  • Orders placed on weekends, public holidays, or non-working days may be processed on the next working day.

  • Once your order has been successfully placed, you will receive an order confirmation through the contact information provided during checkout.

  • Processing times may occasionally be extended during major sales, festivals, or periods of unusually high order volume.

3. Estimated Delivery Time

  • Orders are generally delivered within approximately 7 days after dispatch.

  • Delivery time may vary depending on your location, PIN code, courier availability, and other logistical factors.

  • Remote or difficult-to-service locations may require additional delivery time.

Please note: All delivery timelines are estimates and cannot be guaranteed.

4. Shipping Charges

  • ✅ Free shipping on orders above ₹200.

  • Any applicable shipping charges for orders not qualifying for free shipping will be clearly displayed at checkout before you complete your purchase.

  • Shipping promotions may be modified from time to time.

5. Order Tracking

Once your order has been dispatched:

  • Tracking information may be sent through email, SMS, WhatsApp, or other available communication methods.

  • You can use the provided tracking link or tracking number to check the latest status of your shipment.

  • Tracking information may take some time to update after the shipment is handed over to the courier.

If you have difficulty tracking your order, please contact Nutrizova Customer Support.

6. Payment & Shipping

Available payment methods will be displayed during checkout and may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Supported Wallets

  • Authorized Payment Gateways

  • Other payment options made available at checkout

Orders requiring successful online payment will be processed after payment confirmation.

Payment methods and availability may change depending on our payment-service providers.

7. Delivery Delays

While we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:

  • Courier or logistics disruptions.

  • Weather conditions.

  • Natural disasters.

  • Public holidays.

  • Government restrictions.

  • Transportation disruptions.

  • High order volumes during sales or festivals.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with delayed shipments.

8. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address, PIN code, and contact number when placing an order.

If an order cannot be delivered because of incorrect or incomplete information:

  • Delivery may be delayed or unsuccessful.

  • The shipment may be returned to us by the courier partner.

  • Additional shipping or re-shipping charges may apply where appropriate.

Please carefully review your shipping information before completing your order.

9. Damaged Packages During Transit

If your parcel appears damaged, tampered with, or otherwise compromised upon delivery:

  • Please record a clear and uninterrupted unboxing video before and while opening the package.

  • Ensure the shipping label and sealed package are clearly visible in the video.

  • Take clear photographs of any damaged packaging or products.

  • Contact us within 7 days of receiving your order.

📧 Email: support@nutrizova.com
📞 Phone / WhatsApp: +91 9278196359

Return, replacement, and refund requests are subject to our Return & Refund Policy.

10. Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their individual delivery procedures.

A delivery may fail if:

  • The recipient is unavailable.

  • The provided phone number is unreachable.

  • The shipping address is incorrect or incomplete.

  • Delivery is refused by the recipient.

  • The location cannot be accessed or serviced by the courier.

If a shipment is returned to us after unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

11. Lost or Missing Shipments

If your tracking information indicates an unusual delay or you believe your shipment may have been lost in transit, please contact our customer support team.

We will coordinate with the relevant courier or logistics provider and make reasonable efforts to investigate the shipment.

Where a shipment is confirmed as lost in transit, an appropriate resolution will be provided in accordance with our policies and applicable law.

12. Risk of Loss & Courier Issues

Orders are delivered through independent courier and logistics providers.

While certain aspects of delivery are outside our direct control after dispatch, Nutrizova will make reasonable efforts to assist customers with genuine courier-related issues, including delayed, lost, or damaged shipments.

Nothing in this Shipping Policy is intended to limit any rights available to customers under applicable Indian consumer-protection laws.

13. Contact Information

For questions regarding shipping, dispatch, tracking, or delivery, please contact:

Nutrizova
Operated by Shopnex Ventures
Ground Floor, Care of Rajendra Singh
Mahuaon Road, Near Shitla Mata Temple
Ghuwas Kalan, Robertsganj, Sonbhadra
Uttar Pradesh – 231216
India

📧 Email: snvmarts@gmail.com
📞 Phone / WhatsApp: +91-927812159
🌐 Website: nutrizova.com
🕒 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)