Privacy policy

Privacy Policy

Last updated: August 7, 2026

Nutrizova operates this online store and website, including its related information, content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (collectively, the “Services”). Nutrizova is operated by Shopnex Ventures, a sole proprietorship based in Uttar Pradesh, India.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services. This Privacy Policy explains how Nutrizova / Shopnex Ventures collects, uses, processes, stores, and discloses your personal information when you visit our website, place an order, use our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Nutrizova, we may collect the following information:

1. Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

2. Payment & Financial Information

We may process information relating to your purchases, including:

  • Payment method

  • Transaction information

  • Payment status and confirmations

  • Billing information

Payment information is processed securely through our authorized payment gateways and payment-service providers. Nutrizova does not directly store your complete debit or credit card details.

3. Account Information

If you create an account on our website, we may process information such as:

  • Account username or login credentials

  • Saved addresses

  • Preferences and account settings

4. Shopping & Transaction Information

We may collect information about your interactions and purchases, including:

  • Products viewed

  • Items added to your cart

  • Orders placed

  • Purchase history

  • Returns, refunds, or replacement requests

  • Other interactions with our store

5. Communications

When you contact us, we may collect and retain information contained in:

  • Emails

  • WhatsApp or telephone communications

  • Customer-support inquiries

  • Complaints and feedback

  • Return and refund requests

6. Device & Usage Information

When you access our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website interactions

  • Referring pages

  • Cookies and similar technologies

Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us.

  • Automatically through cookies, pixels, analytics tools, and similar technologies.

  • From service providers such as payment gateways, courier companies, logistics providers, and technology partners.

  • From Shopify, our e-commerce platform provider.

  • From advertising and analytics platforms where permitted by applicable law and your privacy settings.

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Providing Our Services

We use information to:

  • Process and fulfil orders.

  • Process payments and payment confirmations.

  • Arrange delivery.

  • Provide order and shipment tracking.

  • Manage returns, replacements, and refunds.

  • Send transactional communications and order updates.

  • Maintain customer accounts.

  • Improve our products, website, and shopping experience.

2. Marketing & Advertising

Where permitted, we may use information to:

  • Send promotional emails and offers.

  • Inform you about new products and promotions.

  • Measure the effectiveness of advertising campaigns.

  • Display advertisements that may be relevant to your interests.

You can unsubscribe from promotional email communications using the unsubscribe option provided in those communications.

3. Security & Fraud Prevention

We may process information to:

  • Verify transactions.

  • Detect and prevent fraud.

  • Protect customer accounts.

  • Prevent unauthorized activity.

  • Maintain the security of our website and Services.

4. Customer Support

We use your information to:

  • Respond to questions and inquiries.

  • Resolve complaints.

  • Assist with orders and deliveries.

  • Handle returns, refunds, and replacements.

  • Provide after-sales support.

5. Legal & Regulatory Compliance

We may process and retain information when reasonably necessary to:

  • Comply with applicable Indian laws and regulations.

  • Maintain tax, accounting, and transaction records.

  • Respond to lawful requests from courts, regulators, or government authorities.

  • Establish, exercise, or defend legal claims.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

  • Shopify, which provides our e-commerce platform.

  • Payment gateways and payment processors.

  • Courier, shipping, and logistics providers.

  • Website hosting, technology, and IT service providers.

  • Analytics and advertising service providers.

  • Professional advisers where necessary.

  • Government authorities, regulators, or courts when legally required.

We may also disclose relevant information as part of a merger, acquisition, restructuring, financing, sale of business assets, or similar legitimate business transaction, subject to applicable law.

Nutrizova does not sell your personal information for monetary consideration.

Shopify & Our Online Store

Our online store is hosted using Shopify, which may process personal information to provide and improve its platform and related services.

You can learn more about Shopify's privacy practices through its official privacy resources.

Depending on your location and applicable law, additional privacy choices or rights may also be available through Shopify.

Cookies & Tracking Technologies

Nutrizova and our service providers may use cookies and similar technologies to:

  • Keep our website functioning properly.

  • Remember preferences and shopping-cart information.

  • Understand how visitors use our website.

  • Measure website and advertising performance.

  • Improve our Services.

  • Support advertising and remarketing activities where permitted.

Your browser may allow you to block or delete certain cookies. Disabling some cookies may affect website functionality.

Third-Party Websites

Our Services may contain links to websites, applications, or services operated by third parties.

Nutrizova is not responsible for the privacy, security, or content practices of independent third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

Customers are also responsible for maintaining the confidentiality of their account credentials and should avoid sharing passwords or sensitive account information with others.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Maintaining transaction and accounting records.

  • Complying with applicable legal and regulatory requirements.

  • Preventing fraud and abuse.

  • Resolving disputes.

  • Enforcing our agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Rights & Choices

Subject to applicable law, you may be able to request that we:

  • Provide information about personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Delete eligible personal information.

  • Provide a copy of certain personal information.

  • Address privacy-related concerns.

  • Stop sending promotional email communications.

To submit a privacy-related request, contact:

📧 support@nutrizova.com

We may request reasonable information to verify your identity before processing certain requests.

International Processing & Transfers

Some of our technology and service providers, including Shopify and other cloud-based service providers, may process information through infrastructure located outside your state or country.

Where required by applicable law, reasonable safeguards will be used for such processing or transfers.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our Services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact:

Nutrizova
Operated by Shopnex Ventures
Ground Floor, Care of Rajendra Singh
Mahuaon Road, Near Shitla Mata Temple
Ghuwas Kalan, Robertsganj, Sonbhadra
Uttar Pradesh – 231216
India

📧 Email: snvmarts@gmail.com
📞 Phone / WhatsApp: +91-927812159
🌐 Website: nutrizova.com
🕒 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)