Refund policy

Return & Refund Policy

Nutrizova (Shopnex Ventures)

Thank you for shopping with Nutrizova.

Since we deal in nuts, seeds, dried fruits, and other food products, our return and refund policy is limited and governed by hygiene and food-safety considerations.

7-Day Return Window (Damage/Quality Issues Only)

You have 7 days after receiving your order to request a return only if:

  • The product is damaged.

  • The product is defective.

  • You received the wrong item.

  • The product quality is genuinely compromised.

We do not accept returns due to taste preferences, change of mind, or products ordered by mistake.

Mandatory Unboxing Video

To be eligible for a return, replacement, or refund:

  • A clear and uninterrupted unboxing video is compulsory.

  • The video must clearly show:

    • The sealed package before opening.

    • The shipping label.

    • The complete unboxing process.

    • The condition of the product inside.

    • Any damage, defect, incorrect item, or quality issue being claimed.

Without a proper unboxing video, the return or refund request will not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Food products that have been opened or used.

  • Products without a valid unboxing video.

  • Orders placed incorrectly by the customer.

  • Products returned due to personal taste or preference.

  • Sale items, if specifically marked as non-returnable.

  • Gift cards, if applicable.

As these are consumable food products, general returns are not permitted for hygiene and food-safety reasons.

How to Request a Return

To start a return request, contact us at:

📧 snvmarts@gmail.com

Please provide:

  • Your order number.

  • Clear photographs of the issue.

  • A clear, uninterrupted unboxing video.

  • A brief description of the problem.

If your return is approved, our customer support team will provide instructions for returning the product.

Return Address

Shopnex Ventures
Ground Floor, Care of Rajendra Singh
Mahuaon Road, Near Shitla Mata Temple
Ghuwas Kalan, Robertsganj, Sonbhadra
Uttar Pradesh – 231216
India

Return Shipping

  • Return shipping costs must be paid by the customer unless otherwise confirmed by our support team.

  • We do not provide prepaid return shipping labels.

  • Products sent back without prior approval will not be accepted.

  • Approved returns should be securely packed to prevent damage during transit.

Exchanges & Replacements

Exchanges or replacements are allowed only in eligible cases such as:

  • Damaged products.

  • Defective products.

  • Incorrect products received.

  • Genuine product-quality issues.

Once the returned product is received and inspected, we will arrange a replacement subject to product availability.

If a replacement is unavailable, an eligible refund may be provided.

Refunds

We will notify you once we receive and inspect the returned product.

If your refund is approved:

  • The refund will be processed to the original payment method.

  • The refund will be issued to the same account/payment source from which the payment was made, where applicable.

  • Approved refunds will generally be processed within 7–10 business days after approval.

  • Your bank, card issuer, UPI provider, or payment gateway may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 snvmarts@gmail.com

Order Cancellations

Once an order has been placed and confirmed, it cannot be cancelled.

Please carefully review your products, quantities, shipping address, and payment details before completing your order.

Contact Information

For any questions regarding returns, replacements, refunds, or your order:

Nutrizova (Shopnex Ventures)
📧 Email: snvmarts@gmail.com
📞 Phone / WhatsApp: +91-927812159
🌐 Website: nutrizova.com
🕒 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (IST)